Last Updated: January 14, 2026

Privacy Policy

At Dudu, we take your privacy seriously. This Privacy Policy describes how we collect, use, and protect your personal data when you use our website and mobile applications.

Introduction

This Privacy Policy applies to your access to and use of the Dudu platform, including our website and mobile application (collectively, the "Service"). By using the Service, you consent to the data practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact customer support.

Account Information: Name, email address, phone number, and password.
Transaction Data: Details of products purchased, delivery address, and payment history.
User Content: Reviews, ratings, and feedback you provide.

2. Mobile App Permissions & Device Data

Our mobile application requires specific permissions to provide its core functionality. We request access to the following device features:

📍 Location Services

We collect precise location data to:

Facilitate accurate delivery of orders.
Display nearby merchants and products.
Show your current location on the map.

Google Maps API: We use Google Maps Platform to power our mapping features. By using our location-based services, you agree to be bound by Google's Terms of Service and Privacy Policy.

📷 Camera Access

We request access to your device's camera to enable:

Scanning QR codes for payments or order redemption.
Taking photos of products for merchant listings.
Updating your profile picture.

🔔 Notifications (Firebase)

We use Firebase Cloud Messaging to send you notifications about:

Order status updates (e.g., "Out for delivery").
Promotional offers and discounts.
Important account security alerts.

You can manage your notification preferences in the app settings.

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders.
Communicate with you about your account and transactions.
Personalize your shopping experience.
Improve our App's functionality and security.
Detect and prevent fraud.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Data Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your account and data.
Opt-out of marketing communications.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]